Refund Policy

Last Updated: March 26, 2026

RentXPrime (“we”, “our”, or “us”) provides a digital platform for PG owners, hostel managers, and rental property operators to manage tenants, rent collection, and property operations efficiently. This Refund Policy explains the conditions under which refunds may be considered for payments made through RentXPrime.

1. General Policy

Due to the digital nature of our services, subscription plans, and software access, payments made to RentXPrime are generally non-refundable once the account has been activated or services have been accessed.

Our platform involves system access, feature enablement, infrastructure allocation, and technical resources, which are provisioned immediately after successful payment.

2. Eligibility for Refund

A refund request may be considered only under the following limited conditions:

• Duplicate or accidental payment for the same subscription
• Technical failure preventing access to paid features
• Subscription cancellation request submitted within 7 days of payment, provided the account has not been actively used

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Change of mind after purchase
• Failure to use the platform after activation
• Partial usage of subscription features
• Violation of RentXPrime Terms & Conditions
• Incorrect information provided during registration or payment

4. Cancellation Policy

Users may request cancellation of their subscription by contacting our support team. Cancellation will prevent future billing but does not automatically guarantee a refund.

If a refund is approved after review, the amount will be processed through the original payment method within 7–10 business days.

5. Payment Processing

RentXPrime uses secure third-party payment gateways for processing transactions. Refund timelines may vary depending on the policies of the respective payment provider.

6. Dispute Resolution

If you experience any issue with our services, we encourage you to contact us first. We are committed to resolving concerns fairly and transparently before considering any refund.

7. Changes to This Policy

RentXPrime reserves the right to update or modify this Refund Policy at any time. Updates will be posted on this page with a revised date.

8. Contact Us

Email: support@rentxprime.com
RentXPrime – Smart PG & Rent Management Platform