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Transparency & Trust

Cancellation & Refund Policy

Clear and fair refund terms for services offered by Rentxprime (Product of Quantapixel Software Solutions (OPC) Private Limited).

Updated: October 2026 • Quantapixel Software Solutions (OPC) Pvt. Ltd.
At Rentxprime, we believe in straightforward, transparent policies for all PG owners, coliving operators, and tenants utilizing our digital platforms.

This Refund Policy outlines the terms and procedures governing subscription cancellations and payment refunds for the SaaS software and services provided by Rentxprime (Product of Quantapixel Software Solutions (OPC) Private Limited) (“we”, “us”, or “our”).

1 Software Subscription Services

Rentxprime licenses software subscriptions on a prepaid basis for PG and hostel managers. Once an account has been provisioned and access credentials have been utilized, subscription payments are non-refundable, except under specific circumstances outlined below.

2 Eligible Circumstances for Refund

You may be eligible for a refund under the following valid scenarios:

Duplicate Deduction

If your account was billed more than once for the same billing cycle due to a technical error or payment gateway timeout.

Technical Non-Delivery

If paid subscription features could not be activated within 48 hours of payment confirmation due to an unresolvable server failure on our part.

Early Cancellation Request (within 7 Days)

If you purchase a quarterly or annual subscription and request cancellation within seven (7) business days of purchase, provided significant property and tenant onboarding has not taken place. A nominal payment gateway processing fee may be deducted.

3 Tenant Rent & Security Deposit Payments

Important Notice: Rent payments and security deposits transferred by tenants to PG owners/managers through the platform are direct peer-to-peer transactions or merchant settlements.

  • Quantapixel Software Solutions (OPC) Private Limited acts as a software aggregator and does not hold or retain tenant rent or deposit funds.
  • Any disputes relating to rental adjustments, room check-outs, or deposit deductions must be resolved directly between the tenant and the respective PG owner.
  • In the event of a failed gateway transaction where amount was deducted from the tenant's bank account but not credited to the manager, the banking switch automatically reverses the charge within 3–5 banking days.

4 Refund Processing & Timelines

Once a refund request is received and verified by our billing team:

  • Verification Window: 2 business days to inspect payment logs and gateway settlement reports.
  • Credit Timeline: Approved refunds are credited back to the original source of payment (Credit/Debit Card, Net Banking, or UPI ID) within 5 to 7 business days depending on your issuing bank.

5 How to Initiate a Refund Request

To raise a refund or billing inquiry, send an email to sales@rentxprime.com with the following details:

  1. Registered Mobile Number and Account Name
  2. Transaction ID or Payment Reference / UTR Number
  3. Date and Amount of Transaction
  4. Reason for the refund request with screenshot proof (if duplicate charge)
Billing & Support Helpdesk
Company: Rentxprime (Product of Quantapixel Software Solutions (OPC) Private Limited)
Direct Billing Email: sales@rentxprime.com
Support Telephone: +91 91827 22519
Operational Hours: 9:00 AM – 7:00 PM IST (Mon – Sat)
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